Overview
This guide explains the different user roles available in RedSky and how each role controls access to the Ops App and visibility of Work Tickets. Assigning the correct role ensures users have the access they need—no more, no less.
Why User Roles Matter
User roles define:
- Who can log in to the Ops App
- What Work Tickets a user can view
- Whether a user has administrative privileges in RedSky
Choosing the right role helps maintain security, operational clarity, and proper segregation of duties.
Roles That Provide Access to the Ops App
The following roles allow users to access the Ops App. Each role has a different level of permission.
1. ROLE_ADMIN
Best suited for: System administrators
Access & Permissions
- Full administrative access across RedSky
- Can log in to the Ops App
- Can view all Work Tickets across the system
- Has access to admin-level configuration and settings
When to Assign This Role
Assign ROLE_ADMIN only to users who:
- Require complete control over RedSky
- Need visibility across all operational data
- Are responsible for system-level decisions and oversight
2. ROLE_OPS
Best suited for: Operations team members, like Ops Manager
Access & Permissions
- Can log in to the Ops App
- Can view all Work Tickets
- Does not have RedSky Admin privileges
When to Assign This Role
Assign ROLE_OPS to users who:
- Need access to the Ops App for daily operational tasks
- Must see all Work Tickets
- Should not have administrative or system-level control
3. ROLE_CREW
Best suited for: Crew members, field staff
Access & Permissions
- Can log in to the Ops App
- Can view only the Work Tickets assigned to them
- Cannot view tickets assigned to other crew members
When to Assign This Role
Assign ROLE_CREW to users who:
- Perform field or execution work
- Only need access to their own assigned jobs
- Do not require visibility into broader operations
Quick Role Comparison
Role | Ops App Access | Work Ticket Visibility | Admin Privileges |
ROLE_ADMIN | Yes | All Work Tickets | Yes |
ROLE_OPS | Yes | All Work Tickets | No |
ROLE_CREW | Yes | Assigned Work Tickets Only | No |
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