Claim :
Coordinators can initiate the claim through RedSky. Customers can then see the claim for the order claim initiated on Move Pulse.
CPortal Claim Screen :
Once the Claim is initiated, the Claim will be enabled at MovePulse Customer Portal.
Customers can access the 'Claim' tab on the service order detail list page.
By Clicking on the Claim tab, it would show the list of claims initiated.
Click on the 'Edit' icon. It will open a claim form where users can add the items and fill in bank details.
Users can add the item list by clicking on the Add Lines button. Below screen will pop up where users can fill in the details.
Items Or Articles Description: You can add the items from the list, also if items you want to add are not available in the list, then you can simply type them.
Description of Damage / Loss: Additional comments or details you want to provide regarding the damage / Loss.
You can also upload the images. Three images are allowed per item.
Clicking on 'Submit' will save the items. You can review the details added. In case you further want to add more items, you can update the items.
By clicking on Save will save the information you filled in. You can come later and make the changes if needed.
In order to submit the claim, select the Signature checkbox and click on Submit button.
An alert will pop up "Upon Submission, No changes will be allowed. Do you want to proceed?". Click on "OK" will submit your claim. An email will go out to the user's email address.
